How to Sign up with Sensor Connect

In order to use the Sensor Connect app, you'll need to sign up first. Once you've registered and verified your account, you can link to all your Geyser Connect and other Sensor Connect devices, unlocking the full Sensor Connect smart-home experience.

Signing up is easy, and will take just a few minutes. Follow these steps and you’ll be ready to link your devices in no time:

• Download the Sensor Connect app. You'll need a fairly current Android or iOS phone to install the latest Sensor Connect app. Search for "Sensor Connect" on your preferred app store or click here.
• Once you've installed Sensor Connect on your phone, simply open the app and click on Get Started.
• Review the Terms of Service and click on Accept.
• Enter the following info into the app: First Name, Last Name, Mobile Number and Email Address. You'll also have to create a new secure password, which you'll need to remember for later.

Important

The phone number and email address you provide need to be unique to you; they cannot be shared with another Sensor Connect app user. If you share a single login, you may be logged out of your account and have to login again every time you open the app.

• Once you've registered, you'll need to verify the email address supplied. Check for an email from Sensor Networks with the subject "Email Verification". It might be in your Spam or Junk folder, so check there if you can't find it in your inbox.
• Open the email and click on the link to verify your email address. When this is done, you can go back to the Sensor Connect Smart Home app and login.
• Once you've successfully logged in, you'll need to verify your mobile number. Enter the mobile number you use and choose how you would prefer to receive a One-Time PIN (OTP), SMS or WhatsApp. Once you're ready, click Send OTP.
• Enter the OTP number you receive into the space provided and click Submit.
• Once you've successfully logged in and verified your email address and mobile number, you're ready to start using the Sensor Connect Smart Home app!

Any devices associated with the email address and mobile number provided should automatically show in the app, such as geyser controllers purchased through an insurance provider. If no devices are linked, you'll need to add them in the app or contact Sensor Networks product support.

If you haven't purchased a Geyser Connect or one of our other smart-home devices yet, be sure to visit our online store and continue your smart-home journey with Sensor Connect.

Need Help?

For any assistance with the Sensor Connect app, please contact Sensor Connect product support on the details below:

Tel: 021 201 1168
Whatsapp: 066 485 7148
Email: support@sensorconnect.co
Website: sensor.energy
Other help articles: sensornetworks.co.za/help-articles/