PROACTIVELY MITIGATE RISKS

A predict and prevent approach to water risks.

Our smart geyser technology detects geyser faults and automatically shuts off the geyser element or water supply to prevent consequential damage from burst geysers.

REDUCE RISKS

We partner with the following SMART businesses

Reduce Risks. Reduce Costs.

Pre-emptive repair/replace action greatly reduces risk for insurance providers while safeguarding their customers, homeowners, from costly, frustrating and time-consuming claim events.

Leak Detection
and Fault Handling

Our smart geyser is equipped with sensors that can detect element failures and geyser leaks. Insurance providers and their customers receive automatic first notification of loss (FNOL) when a geyser failure is identified.

Remote Monitoring and Response triggers

In the case of a blown element or water-detection, the smart geyser will automatically turn off the element or shut the geyser water supply. This reduces the risk of further damage caused as a result of the geyser failure.

Accurate
Incident Reporting

Our smart geyser has multiple sensors that constantly relay the health of each geyser connected to our platform. We are able to accurately report on geyser incidents to insurance companies and customers as they happen.

Reduce Risks. Reduce Costs.

Pre-emptive action greatly reduces risk for insurance providers while safeguarding insurance-policy holders against costly, frustrating and time-consuming events.
A smart geyser is equipped with sensors that can detect leaks or abnormal water flow. If a leak is detected, it can immediately notify the homeowner or a monitoring system, with a first notification of loss message.
In case of a detected leak or abnormal water flow, the smart geyser can automatically shut off the water supply. This helps prevent further damage and reduces the risk of flooding or water-related accidents.
Smart geysers are equipped with sensors and monitoring capabilities that can accurately record and report incidents, using time stamped data such as leaks, bursts, or abnormal water flow in real time. ne

Smart Data. Smart Insights.

Every smart geyser provides a wealth of data insights, including customer usage patterns and area-specific fault trends. Using the thousands upon thousands of data points we have collected over the last 5 years, we are able provide insights into your customers never seen before in the industry.

FIRST NOTIFICATION OF LOSS

Our platform uses automatic fault reports generated by our smart geysers to trigger first notification of loss (FNOL) alerts for insurance companies and customers in real time – you'll know when geyser claims happen.

COMPREHENSIVE FAULT HANDLING

Dozens of sensors in each smart geyser relay information back to our platform as it happens. Power failures, blown elements, geyser overheating and water detection, among others, are all reported in real time.

Smart Platform for Smart Operations

Through automated fault logging and dedicated response processes, the Sensor Desk platform connects insurance companies, third-party incident-management call centres and their associated repair-and-replace services This simplifies claims and provides a centralised communication hub. Here’s how…

What Our Customers Have To Say

"The day before Christmas, I got a notification telling me that there was a fault with the geyser. I phoned the office to tell them I received the alert and they took it from there. The next day, the plumber arrived to fix the problem. It just happened so quickly. The overall process was much easier than I expected..."
Sylvia
"I was renovating at home and, without me knowing, the builders did something to the geyser. I received a call about the fault, I didn’t even know about the problem. It was pretty cool, they just came and sorted it out. It just happened. I love having a smart geyser and I’d recommend it to everyone, because they picked up the damage before it became a problem."
Patience
"I got the smart geyser installed because it was recommended to me. I received the notification that there was something wrong with my geyser and I called the call centre. They were organised, it was superb. I can say that this was a different experience because, I could phone someone and get it sorted out before anything bad happened."
Anonymous
“It was like clockwork! I was at work, I got an app notification and an email immediately, and a phone call within minutes. I knew exactly what was going on in my own roof before anyone back home even realised what had happened.”
Taryn
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